Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from hollabella.com.au (“the Site”). We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device,
including your web browser, IP address, time zone, and cookies installed on your device. As
you browse the Site, we also collect information about the pages or products you view,
referral sources, and how you interact with the Site (“Device Information”).

We collect Device Information using the following technologies:

Cookies – data files placed on your device. Learn more at www.allaboutcookies.org
Log files – track site activity, IP address, browser type, and timestamps
Web beacons, tags, and pixels – used to understand browsing behaviour

When you make or attempt to make a purchase through the Site, we collect certain
information including your name, billing address, shipping address, email address, and phone
number (“Order Information”).

⚠️ Payment information is processed securely by third-party payment providers (such
as Shopify Payments). We do not store or have access to your full credit card details.

How We Use Your Personal Information

We use Order Information to:

Process and fulfil your orders
Arrange shipping and provide order confirmations
Communicate with you
Screen for potential fraud or risk
Provide marketing communications (where consent is given)

We use Device Information to:

Detect fraud and security risks
Improve and optimise our website
Analyse customer browsing behaviour
Measure marketing performance

Sharing Your Personal Information

We share your Personal Information with trusted third parties to operate our business,
including:

Shopify (our e-commerce platform)
Google Analytics (website performance analysis)

These providers only use your information to perform services on our behalf.
We may also disclose personal information where required by law or to protect our legal
rights.